Privacy Policy for HEYA
Last Updated: [28/02/2025]
Hy-Cad Systems & Engineering Pte Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our HEYA app (the “App”). By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- Resident Information: Name, contact details (e.g., phone number, email address), unit number, and other relevant details provided during registration.
- Guest Information: Name and contact details of guests invited by residents.
1.2 Facial Recognition Data
- Facial recognition data is collected for identification and access control purposes. This data is securely stored on our servers and managed exclusively by authorized personnel, such as the condo manager.
1.3 Usage Data
- Information about how you use the App, including log data, device information (e.g., IP address, device type), and interaction patterns.
1.4 Third-Party Data
- When you use third-party services like SMS or WhatsApp to send guest invitations, we may collect limited data necessary for message delivery (e.g., phone numbers). This data is not stored or managed by us beyond the purpose of sending the invitation.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain the App’s services, including resident management and access control.
- To facilitate communication between residents and property managers.
- To send guest invitations via SMS or WhatsApp.
- To improve the App’s functionality and user experience.
- To comply with legal obligations and enforce our Terms and Conditions.
3. How We Protect Your Information
- Data Security: We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or misuse.
- Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
- Facial Recognition Data: This data is stored securely on our servers and is accessible only to authorized personnel, such as the condo manager. It is not shared with third parties without your explicit consent, except as required by law.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- With Property Managers: Facial recognition data and resident information may be shared with authorized condo managers for access control and management purposes.
- With Third-Party Services: We may share limited data (e.g., phone numbers) with third-party services like SMS or WhatsApp solely for the purpose of sending guest invitations.
- For Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.
5. Your Rights Under the PDPA
In compliance with Singapore’s Personal Data Protection Act (PDPA), you have the following rights:
- Access: You may request access to the personal data we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal data, subject to applicable legal and contractual restrictions.
- Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal data at any time.
To exercise these rights, please contact us at Samuel.soh@hy-cad.com
6. Third-Party Services
- SMS/WhatsApp Integration: The App integrates with third-party services (SMS and WhatsApp) solely for the purpose of sending guest invitations. These services are used to facilitate communication and do not store or manage personal data beyond what is necessary for message delivery.
- Third-Party Policies: Your use of SMS and WhatsApp is subject to their respective terms and conditions and privacy policies. We are not responsible for the privacy practices or content of these third-party services.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated Privacy Policy in the App. Your continued use of the App after the changes constitutes your acceptance of the revised Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hy-Cad Systems & Engineering Pte Ltd.
Block 4012 Ang Mo Kio Ave 10, #03-08 TechPlace 1, Singapore 569628
Email: corporate@heya.com.sg
9. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Acknowledgment
By using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.